13 - 15 November 2023

How to become a better leader in CX

Join our latest Customer Centric Leadership Programme and get the inspiration, knowledge and feedback from experts together with best-selling author Ian Golding.

Register official registration not open

2 intensive days of highly interactive sessions

External cases by experts from leading CX organisations

Focused on your personal CX development

Facilitated by Ian Golding and NECXT

Multi Layer Image

Multi Layer Image

Let us challenge you to your next level in Customer Centric leadership

You are an experienced CX professional. You have the ambition to make more impact in your organisation; to drive change; and to grow as a person and a leader.

With inspiration from cutting-edge CX cases, the latest CX insights, and feedback on your personal and organisational challenges: we provide you with the means to grow in your Customer Centric leadership role.

What will this programme bring you?

Tools and insights how to become more successful in your role as CX leader

You are on top of the latest insights and trends in CX

A great opportunity to grow your network of likeminded peers

Your refined plan to grow yourself and your organisation to a higher CX level

You will be lifted and inspired – with many stories to share in your daily practice

You will be an unstoppable force for good CX

Our Motivational Moderators

Stay tuned for this year’s full lineup that is coming up soon.

Nils Schmeling

Founder - NECXT

Thomas van Pelt

Partner - NECXT

Ian Golding

Global Customer Experience Specialist

Author of Customer What

The programme & format of the 2 days

London, 13 - 15 November 2023

We will focus on the following aspects

Focus on leadership-, employee- and customer experience

Your CX strategy & North Star

Building on your own situation and challenges

Latest insights & CX trends

Change management & the psychology of change

Reshaping your own approach and pitch

How we will do this

We offer the program at an inspiring location with a group dinner and 2 nights stay at a comfortable hotel included. All to ensure a great time with good bonding to exchange insights and grow your valuable CX network

In a safe environment with likeminded peers

An energetic approach with insights sharing, peer feedback, excersizes, inspirational live cases by guest presenters

Working on your own CX leadership canvas

Pricing - 12 Limited Seats for each event

Duo - 2 SEATS

€5500

leadership retreat

2 day event

2 nights in comforatable hotel

drinks & lunches

1 group dinner on day 1

Standard - 1 SEAT

€2895

leadership retreat

2 day event

2 nights in comfortable hotel

drinks & lunches

1 group dinner on day 1

Duo - 2 SEATS

€4450

2 day event

2 nights in comforatable hotel

drinks & lunches

1 group dinner on day 1

Standard - 1 SEAT

€2895

2 day event

2 nights in comfortable hotel

drinks & lunches

1 group dinner on day 1

What they say

“I had the chance to work with NECXT for a variety of projects. NECXT played a significant role in our efforts. A group of very experienced consultants.”

Kostis Mastorakis

Cluster Head of Customer Excellence at Bayer

“The CX Leadership Masterclass is a vehicle for any passionate CX “expert”. It shows you that you are never done learning and encourages you to take the next step. It has reawakened my interest and reignited the spark for this beautiful topic. The variety of models and top speakers were the big bonus. Ian and Nils are a source of inspiration.”

Cindy Brouwer

CX Programmanager at Zorgzaam Group

“Really enjoyed the course, got a lot out of it. Some great stories that brought the subject to life and as I said at the time, some very thought provoking activities.”

Christopher Fitzpatrick

Head Of Customer Experience at tlmNexus Ltd

Attend the most valuable programme for Customer Centric Leaders.

In case of any questions, reach out to NECXT

nils.schmeling@necxt.com

Thomas van Pelt

thomas.vanpelt@necxt.com