How to become a better leader in CX

Join our latest Customer Centric Leadership Programme and get the inspiration, knowledge and feedback from experts together with best-selling author Ian Golding.

2 intensive days of highly interactive sessions

External cases by experts from leading CX organisations

Focused on your personal CX development 

Facilitated by Ian Golding and NECXT

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Multi Layer Image

Let us challenge you to your next level in Customer Centric leadership

You are an experienced CX professional. You have the ambition to make more impact in your organisation; to drive change; and to grow as a person and a leader.

With inspiration from cutting-edge CX cases, the latest CX insights, and feedback on your personal and organisational challenges: we provide you with the means to grow in your Customer Centric leadership role.

Our Motivational Moderators

Stay tuned for this year’s full lineup that is coming up soon. 

Nils Schmeling

Founder - NECXT

Thomas van Pelt

Partner - NECXT

Ian Golding

Global Customer Experience Specialist 

Author of Customer What

Pricing - 12 Limited Seats for each event

Duo - 2 SEATS


2 day event
2 nights in comforatable hotel
drinks & lunches
1 group dinner on day 1
Standard - 1 SEAT


2 day event
2 nights in comfortable hotel
drinks & lunches
1 group dinner on day 1

What they say

“I had the chance to work with NECXT for a variety of projects. NECXT played a significant role in our efforts. A group of very experienced consultants.”
Kostis Mastorakis

Cluster Head of Customer Excellence at Bayer

“The CX Leadership Masterclass is a vehicle for any passionate CX “expert”. It shows you that you are never done learning and encourages you to take the next step. It has reawakened my interest and reignited the spark for this beautiful topic. The variety of models and top speakers were the big bonus. Ian and Nils are a source of inspiration.”
Cindy Brouwer

CX Programmanager at Zorgzaam Group

“Really enjoyed the course, got a lot out of it. Some great stories that brought the subject to life and as I said at the time, some very thought provoking activities.”
Christopher Fitzpatrick

Head Of Customer Experience at tlmNexus Ltd

Attend the most valuable programme for Customer Centric Leaders.